FAQ & Help

You can easily order on our website by clicking “Product” or “Get Started”. Choose your preferred product type, customisation options, and turnaround time preference, then upload your artwork. Alternatively, you can email us at Info@GSJJ.co.uk with your artwork and details — our team will send you a proof and quotation within 12 hours.

There’s no minimum order requirement! However, our online quotation tool may have a lower limit, so if your order is below that amount, please contact us by email for a manual quote.

Please email your order number, photos of the items and packaging, and a count of any defective or incorrect pieces. Your sales coordinator will review the issue and respond promptly with a solution — whether it’s a replacement or partial refund.

Soft enamel pins have a slightly textured surface, with recessed colour areas and raised metal lines — ideal for detailed or artistic designs.
Hard enamel pins are polished flat and smooth, giving a more premium look — perfect for corporate logos or simple designs.

We recommend vector files (AI or EPS), but we also accept PDF, PNG, JPG, or JPEG.
A high-resolution (300dpi) PNG file is perfectly fine if you don’t have a vector version.

Yes, we provide free digital proofs with unlimited revisions.
Simply share your feedback with your coordinator, and we will modify it until you’re happy.
We don’t use a standard proof template, but our team will ensure your artwork meets production standards.

Yes — all designs are owned by their creators. GS-JJ respects intellectual property and does not reproduce or distribute any customer designs.

We offer free shipping on most orders. Some outlying areas may incur a shipping fee. For details on specific locations, please get in touch with us—we’ll then create a customized quote tailored to your location. As for delivery, we can ship to any destination served by FedEx—just tell us where you'd like your order to be shipped!

We don’t have set general pricing for custom products—since every order is unique, our pricing is tailored to each request. Mold fees also vary depending on the specifics of your custom design. To get a sense of pricing for your project, you can use the automated quotation tool on our website: just head to the relevant product category and click the orange “Free Quote / Quick Order” button. For a fully accurate price, you can either use the quotation feature on our site to submit an inquiry or email us with all your project details—we’ll handle the quote for you. And as a bonus, we offer free design assistance and complimentary shipping to Canada, the US, and the EU.

Absolutely—here’s how our guarantee works: Before we start producing your order, you can cancel at any time and qualify for our money-back guarantee*! But once production begins or your order has shipped, we can’t process cancellations, and refunds won’t be issued in those cases.

That said, if you receive a defective product, we’ll make it right: either we’ll remake your order completely free of charge, or we’ll offer you an order discount. The exact solution depends on the severity of the defect and how many items are affected—we handle each case individually.

Please note* defective product is extremely rare at www.gsjj.co.uk, but we stand by products and guarantee them to be the finest quality and superior craftsmanship! If you want to know the detailed terms, please click Privacy Policy and Terms and Conditions.

*Money-back guarantee details: If you paid by check or money order, there’s no cancellation fee. For payments made via credit card, if we have already charged your card and you cancel the order, a 5% cancellation fee will apply.

Once you have placed an order with us and approved the artwork, production and delivery typically take between 1–4 weeks.
Exact turnaround times depend on the type of product, order size, and design complexity. You can find the standard lead time for each product on its respective product page.
If you’re on a tight schedule, please inform us— we will do our best to meet your deadline.

For most of our custom products, standard accessories are included at no extra cost.
If you’d like to see the full list of packaging and accessory options for items like lapel pins, coins, medals, keychains, lanyards, and patches, simply visit the relevant product page on our website.

The packaging we offer differs based on the product type. For metal products— for instance, pins—we provide 4 distinct packaging options: polybags, plastic boxes, velvet boxes, and velvet bags.
For products made from other materials, we typically include a polybag at no extra cost. Any other packaging options beyond the standard polybag will come with an additional charge. If you want to see the full details on packaging (and related accessories) for a specific product, just navigate to the product’s options section on our site.

Absolutely! We offer custom logo engraving for all metal and PVC products. It's an excellent way to enhance your design with a professional touch or brand identity.

Yes — we provide rush and express production options. If you need your order sooner, simply select the expedited service during checkout or speak with our team. A small rush fee applies, and we’ll prioritise your order right away.

Once your order is in production, modifications aren’t accepted. Should you still require modifications at this point, the request will be classified as a brand-new order. For cancellations requested after production starts, the fees (if any) will be based on the expenses we’ve already accumulated by the time we receive your cancellation request.

Of course! Every order includes free artwork and design support, so even if you only have a rough idea, our team will help turn it into a polished, production-ready design. We’ll work with you though every step of the process to make sure the final proof matches your vision.

We recommend selecting your colours directly from the official Pantone Colour Finder: https://www.pantone.com/color-finder. Just let us know your chosen Pantone number, and we’ll produce your product using the exact shade specified in the Pantone Matching System (PMS).

If we haven’t made a separate arrangement beforehand, all colors will be matched “as closely as possible” to the design you originally provided. It’s essential to note that most of our products are handcrafted and colored, so occasional variations in dye batches or color lots are normal and should be expected. 

If you require a precise color match, we'll adjust the coating tint according to the Pantone® Matching System (PMS) formulation guidelines to perfectly match your selected color to the shades specified in the Pantone Matching System.

Please note: Each monitor is calibrated differently, which means the colors you see on your screen may not match the colors in the Pantone guide. We always use printed guides, not digital monitors, for color matching.

For large sections of hard enamel, you might notice the enamel doesn’t always fill to the top. Since our products are handmade and finished by hand, each pin is one-of-a-kind—small imperfections like uneven enamel fill, tiny scratches, or minuscule dust particles are standard in the pin-making process.

We prefer vector files such as AI or EPS, with all fonts converted to outlines. We also accept JPG, PDF, TIFF, PNG, PSD, and BMP formats. For non-vector artwork, please ensure your file is at least 4× the intended size of the final product.
To maintain colour accuracy, we recommend using the Pantone Matching System (PMS) in your design. If you’re ordering digital printed pins, please make sure your artwork is at minimum at least 300 DPI resolution for optimal clarity.

Yes, definitely. Once we receive your order, our designers will create a digital mockup proof for you to review and approve. We’ll only begin production after you confirm that the design is perfect — giving you full control before anything is made.

We accept a variety of secure payment methods, including Visa, MasterCard, American Express, and PayPal.

Our medals are primarily made from steel or zinc alloy. Steel provides excellent durability and a solid weight, while zinc is lighter, non-magnetic, and ideal for showcasing fine, intricate details.

For enamel medals, we recommend a standard thickness of 3–5 mm, while UV-printed medals typically range from 2–3 mm. There’s no additional charge for regular thickness, though thicker medals can be produced for a small extra fee, depending on your design preferences.

Absolutely! You have full creative freedom. Round and shield-shaped medals are the most popular, but we can craft virtually any custom shape to match your event or brand.

Yes — we send a free digital proof within 24 hours of your order to ensure your design is perfect before production. You can make unlimited revisions until you’re completely satisfied. For complex 3D medal designs, we also offer 3D renderings so you can preview your final piece in detail.

Yes! Every medal includes a free standard neck ribbon. You can also upgrade to a custom-printed ribbon featuring your logo or event name for a small additional fee.

Yes — we offer 24-hour UV-printed medals for urgent deadlines.
An express fee applies, but we’ll do everything possible to ensure your medals arrive on time for your event.

Plating provides a metallic finish such as shiny gold, nickel, or antique silver, giving your medal a premium, classic look.
Dyeing applies flat, vivid colours without a metallic shine — perfect for bold, modern designs or detailed logos.

Yes, a mould fee applies to fully custom-made medals.
We’ll store your mould for 2 years, so you won’t need to pay again if you reorder the same design within that period.

Good news:
Some medal options don’t require a mould fee at all, including:
24-hour UV-printed rush medals
48-hour UV-printed custom-shape medals.
These are great choices when you need speed and flexibility without compromising on quality.

All orders are dispatched via trusted international couriers such as FedEx or DHL, with free standard shipping across the UK mainland.
If you’re based outside the UK (including Channel Islands, Isle of Man, or international destinations), please get in touch with our team, and we’ll provide an accurate shipping quote based on your location.

You bet—after your order is shipped, our customer service team will email you the tracking details for your package, so you can follow its delivery progress.

Delivery times vary depending on your product type and order size. Some personalised items can arrive within two weeks, while more intricate products (such as custom challenge coins or 3D medals) may take slightly longer.

Here’s an example of the lapel pin production timeline:

● Creating Mold: 2-3 Days

● Die Stuck, Cut, Weld Back Nails, Die Cast Zinc Alloy: 5-6 Days

● Polishing: 1 Day

● Plating: 1-3 Days

● Coloring(Simple or Complex): 3-7 Days

● Quality Package: 2-3 Days

● Carding: 2 Days

If your design is intricate with details or includes custom accessories, production may take slightly longer.
For an exact estimated delivery date, contact our UK support team — we’ll happily confirm a personalised production and delivery schedule for your order.